Refund & Cancellation Policy

Last updated: 30 October 2026

How to cancel

You can cancel by email to admin@realportal.ae or from your account. Cancellation takes effect at the end of the current paid period. Access continues until then, and there are no further charges after that.

Refunds

Because the service is made available to the customer as soon as a billing period starts, fees for a period that has already started are not refundable.

Exception: billing errors and duplicate charges reported to us within 14 days of the charge are refunded in full.

How refunds are made

Approved refunds are paid to the original card used for payment, within 7 to 14 business days of approval. The exact timing depends on the customer's bank.

How to request a refund

Email admin@realportal.ae with the account name, the date of the charge and the amount.

Failed or disputed payments

If a payment fails or you do not recognise a charge, please contact us before raising a dispute with your bank, so we can fix it quickly.

Prices are in UAE Dirhams (AED). We accept Visa and Mastercard. Card details are entered on our bank's secure payment page and are never stored by RealPortal.